Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to.

Summary of some of your key rights:

By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 say that we must give you certain key information before a legally binding contract between you and us is made (see below). We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in this contract, such as information on our complaint handling policy.

Right to cancel - goods

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.

Your Consumer Rights - goods

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product, you're entitled to the following:

  • up to 30 days: if your goods are faulty, then you can get a refund.

  • up to six months: if they cannot be repaired or replaced, then you're entitled to a full refund, in most cases.

  • up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk.

The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.

This contract sets out:

  • your legal rights and responsibilities.

  • our legal rights and responsibilities; and

  • certain key information required by law.

In this contract:

  • We, us or our

means ADROIT PRINT

References to us in these Terms also includes any group companies which we may have from time to time.

  • Our site or our website

refers to the site on which these terms and conditions are displayed.

  • You or your

means the person accessing or using our site to make purchases from us.

If you do not understand any of this contract and want to talk to us about it, please contact us by:

Please note, calls will be answered at the following times:

Mon - Fri 0900 - 1700
Sat - 0900 - 1200
Sunday & Bank Holidays - Closed

We may record calls for quality and training purposes.

Who we are

Adroit Print is the trading name of SGP Trading Ltd which is a company registered in the United Kingdom with company registration number 1387075 and our registered office is at:

The Paddock
Horse Race Lane
Lower Failand
Bristol
BS8 3TZ

We are registered with VAT registration number 302 8888 46.

The details of this contract will not be filed with any relevant authority by us.

Terms and Conditions of Sale

A. Introduction

1. These terms and conditions apply to any sale of goods on our site. If you buy goods on our site, you agree to be legally bound by this contract and the terms and conditions contained herein.

2. This contract is only available in English. No other languages are available for this contract.

3. When buying any goods on our site you also agree to be bound by:

(a). our terms and conditions of use and any documents referred to therein.

(b). extra terms which may add to, or replace some of, this contract. This may happen for the following reasons:

Changes in Legislation or Regulatory requirements

We will contact you to let you know if we intend to do this by giving you one month's notice. You can end this contract at any time by giving one month's notice if we tell you extra terms apply.

(c). specific terms which apply to certain goods. If you want to see these specific terms, please visit the relevant webpage for the goods.

All these documents form part of this contract as though set out in full here.

B. Information we give you

1. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:

(a). read the Confirmation email that will be sent to you when you have ordered goods (see clause below); or

(b). contact us using the contact details at the top of this page.

2. The key information we give you by law forms part of this contract (as though it is set out in full here).

3. If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

C. Ordering from us

1. Here we set out how a legally binding contract between you and us is made.

2. You place an order on our site by doing the following:

The user adds products to a basket then clicks the proceed to checkout. Finally the user completes the process and clicks 'pay now' to confirm the order.

3. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.

4. When you place your order at the end of the online checkout process (e.g. when you confirm payment), we will acknowledge it by Email. This acknowledgement does not, however, mean that your order has been accepted.

5. We may contact you to say that we do not accept your order. This is typically for the following reasons:

(a). the goods are unavailable;

(b). we cannot authorise your payment;

(c). you are not allowed to buy the goods from us;

(d). we are not allowed to sell the goods to you;

(e). the number of goods you have ordered is too large; or

(f). there has been a mistake on the pricing or description of the goods.

6. We will only accept your order when we send you an Email to confirm this (Confirmation Email). At this point:

(a). a legally binding contract will be in place between you and us; and

(b). your order will be fulfilled

7. If you are under the age of 18 you may not buy any goods from our site. However, in some cases you may not be able to buy certain goods because you are too young. If so, this will be set out on the relevant webpage for the goods concerned.

D Right to cancel this contract - Non-business customers

1. If you are buying from our site for business purposes, this section does not apply. Instead, please see the section below entitled "Right to cancel this contract - business customers".

2. If you are buying goods from our site for non-business purposes, you have the right to cancel this contract within 14 days without giving any reason.

3. Due to the nature of products we sell, reimbursements for products already printed or being printed are not possible. It is possible to cancel orders that have not already been produced or sent to print. In that case, we are entitled to charge 5% of the original order cost plus a £25 administration fee to cover time spent processing the order. If your order is in the process of being checked by our artwork department through our ‘make print ready’ process and you decide to cancel, then due to the costs involved – you will only be entitled to a 50% reimbursement of the initial order cost. To avoid these charges a customer can be given a credit for future print work at our discretion.

4. The cancellation period will expire after 14 days from the day:

(a). on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of any goods, in the case of a sales contract;

(b). on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good purchased, in the case of a contract relating to multiple goods ordered by the consumer in one order and delivered separately;

(c). on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece of any purchased goods, in the case of a contract relating to delivery of a good consisting of multiple lots or pieces;

(d). on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good purchased, in the case of a contract for regular delivery of goods during a defined period of time.

5. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g., a letter sent by post, fax, or email). You can use the model cancellation form set out in the box below, but it is not obligatory.

Cancellation form

To:

ADROIT PRINT
The Paddock
Horse Race Lane
Lower Failand
Bristol
BS8 3TZ
sales@adroitprint.co.uk



I/We* hereby give notice that I/We* cancel my/our* contract of sale of the following goods */the supply of the following service *,

Ordered on */received on *,

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

* Delete as appropriate

6. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

E. Right to cancel this contract - business customers

1. If you are buying goods from our site for business purposes, you shall not be able to cancel this contract at any time.

F. Effects of cancellation - Non-business customers

1. If you cancel this contract in accordance with the clause entitled Right to cancel this contract - Non-business customers", we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

2. We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

3. We will make the reimbursement without undue delay, and not later than:

(a). 14 days after the day we received back from you any goods supplied: or

(b). (if earlier) 14 days after the day you provide evidence that you have returned the goods: or

(c). if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

4. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

5. If you have received goods:

(a). you shall, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us, send back the goods or hand them over to us

(b). the deadline shall be met if you send back the goods before the period of 14 days has expired;

(c). you will have to bear the direct cost of returning the goods;

(d). you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

G. Delivery of goods

1. The estimated date and time window for delivery of the goods is set out in the Confirmation Email.

2. If something happens which:

(a). is outside of our control; and

(b). affects the estimated date of delivery;

we will let you have a revised estimated date for delivery of the goods.

3. Delivery of the goods will take place when we deliver them to the address that you gave to us.

4. We may be unable to deliver the goods if we are unable to properly identify you. Please be prepared to provide a form of ID (passport or photocard driving licence) on delivery of goods.

5. Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:

(a). let you know.

(b). cancel your order; and

(c). give you a refund.

6. If nobody is available to take delivery, please contact us using the contact details at the top of this page.

7. You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.

8. We do not make deliveries to any addresses outside of the UK.

9. We may deliver your goods in instalments. To check if your goods may be delivered in this way, click on the check the delivery details during the online checkout process.

H. Payment

1. We accept the following means of payment:

Visa, Visa Debit, Mastercard, PayPal

2. We will do all that we reasonably can to ensure that all the information you give us when paying for goods is secure by using an encrypted and secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

3. Your credit card or debit card will only be charged when you confirm your order.

4. All payments by credit card or debit card need to be authorised by the relevant card issuer. From time to time, we may also use extra security steps via Verified by Visa, Mastercard®SecureCodeTM or equivalent services.

5. If your payment is not received by us and you have already received any goods, you:

(a). must pay for such goods within 30 days; or

(b). must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.

6. If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.

7. Nothing in this clause affects your legal rights to cancel the contract during any applicable 'cooling off' period detailed under the Clauses entitled 'Right to Cancel this Contract - Non-business customers' and 'Effects of Cancellation - Non-business customers' above.

8. The price of the goods:

(a). is in pounds sterling (£) (GBP);

(b). includes VAT at the applicable rate; and

(c). does not include the cost of delivering the goods (delivery options and costs will be provided before you place your order).

I. Nature of goods

1. The Consumer Rights Act 2015 gives you certain legal rights (also known as 'statutory rights'), for example, the goods:

(a). are of satisfactory quality;

(b). are fit for purpose;

(c). match the description, sample, or model; and

(d). are installed properly (if we install any goods).

2. We must provide you with goods that comply with your legal rights.

3. The packaging of the goods may be different from that shown on our site.

4. While we try to make sure that:

(a). all weights, sizes and measurements set out on our site are as accurate as possible, there may be a small tolerance of up to 1% in such weights, sizes and measurements; and

(b). the colours of our goods are displayed accurately on our site, the actual colours that you see on your computer may vary depending on the monitor that you use.

5. All artwork supplied by customers must be supplied in CMYK format. Adroit Print cannot be responsible for any colour shift that may occur when converting from RGB to CMYK. All artwork must be supplied as 300dpi Hi-Res PDF’s. Adroit Print is not responsible for images that may print blurred or pixelated due to customer supplied artwork if it is less than 300dpi. We require 3mm bleed on all edges if the document requires this. If you are unsure of the term ‘bleed’ then please call us. If the artwork supplied is not ‘Print Ready’ then Adroit Print will contact you in order for you to re-supply or to make amendments and endeavour to get your order into print as soon as possible. In most cases Adroit Print will amend your artwork for you without charge if it is simple, however we may have to charge for alterations which cannot be rectified quickly we will advise you of any costs beforehand.

 

6. Any changes in quantity ordered must be made in writing via email prior to commencement of processing. Any increases in the order must be regarded as a separate contract unless written notification is received before work commences on the original order. We reserve the right to alter the delivery date agreed initially due to our having to potentially order in more materials to achieve a desired larger quantity.

 

7. We shall be deemed to have fulfilled our contract by delivery of a quantity within 5% plus or minus of the quantity of printed goods ordered and you will be charged at the contract rate for the quantity delivered.

 

8. We cannot guarantee the paper quality will be exactly the same as previous orders or samples received. Our paper cannot be compared like for like to other printers, paper may vary slightly from paper’s smooth, rough, colour, grain etc.


9. We cannot give 100% guarantee of the paper grams (GSM) as we buy from paper merchants with certificate of paper grams. Plus or minus 5% variation of paper grams (GSM) can happen due to large volume of paper purchase from different merchant.

J. Faulty goods

Although we warrant that the goods will, at the time of delivery, correspond to the description given by us all products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications, and advertising are for the sole purpose of giving an approximate description of the goods.

 

Any complaints must be made within 24hours of receiving your goods. Any complaints made after this period are void of any right to refund or reprint. Customer must notify Adroit Print in writing (via email) within 24 hours of delivery of any defects discovered in the finished goods. To receive replacements Customer must return 95% of the delivered product within 7 days of delivery. Adroit Print shall not be liable for any costs, expenses incurred by the customer or any other person or third party company arising directly or indirectly out of any print error. If we have printed a document incorrectly and it be found to be our fault, we will supply a full re-print without cost to the customer. If the customer wishes to alter the artwork prior to the re-print, then this will be treated as a new order and be consequently charged for.

1. Your legal rights under the Consumer Rights Act 2015 (also known as 'statutory rights'), are set out at the top of this contract. They are a summary of your key rights. For more detailed information on your rights and what you should expect from us, please:

(a). contact us using the contact details at the top of this page; or

(b). visit the Citizens Advice website www.citizensadvice.uk.

2. Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as 'statutory rights'). You may also have other rights in law.

3. Please contact us using the contact details at the top of this page, if you want:

(a). us to repair the goods;

(b). us to replace the goods;

(c). a price reduction; or

(d). to reject the goods and get a refund.

K. End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

L. Limit on our responsibility to non-business customers

1. The provisions of this section shall apply to purchases made for non-business purposes only.

2. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), in the case of purchases made for non-business purposes, we are not legally responsible for:

(a). losses that:

(I). were not foreseeable to you and us when the contract was formed; or

(II). that were not caused by any breach on our part;

(b). business losses; and

(c). losses to non-consumers.

M. Indemnity and insurance

1. You shall indemnify us, and keep us indemnified, from and against any losses, damages, liability, costs (including legal fees) and expenses incurred by us because of or in connection with your breach of any of your obligations under this contract.

2. You shall have in place contracts of insurance with reputable insurers incorporated in the United Kingdom to cover your obligations under this contract. On request, you shall supply so far as is reasonable evidence of the maintenance of the insurance and all of its terms from time to time applicable.

N. Limitation of liability

1. The extent of the parties' liability under or in connection with this Contract (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) shall be as set out in this clause.

2. Subject to the sub-clauses below (entitled 'Exceptions'), our total liability shall not exceed the sum of £100.

3. Subject to sub-clauses below (entitled 'Exceptions'), we shall not be liable for consequential, indirect or special losses.

4. Subject to sub-clauses below (entitled 'Exceptions'), we shall not be liable for any of the following (whether direct or indirect):

(a). loss of profit;

(b). loss or corruption of data;

(c). loss of use;

(d). loss of production;

(e). loss of contract;

(f). loss of opportunity;

(g). loss of savings, discount or rebate (whether actual or anticipated); or

(h). harm to reputation or loss of goodwill.

Exceptions

5. The limitations of liability set out above shall not apply in respect of any indemnities given by either party under this Contract.

6. Notwithstanding any other provision of this Contract, the liability of the parties shall not be limited in any way in respect of the following:

(a). death or personal injury caused by negligence;

(b). fraud or fraudulent misrepresentation.

(c). any other losses which cannot be excluded or limited by applicable law;

(d). any losses caused by wilful misconduct.

O. Rights of third parties

No one other than a party to these Terms has any right to enforce any of these Terms.

P. Force Majeure


We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances, we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.

Q. Disputes

1. We will try to resolve any disputes with you quickly and efficiently.

2. If you are unhappy with:

(a). the goods;

(b). our service to you; or

(c). any other matter;

please contact us as soon as possible.

3. If you and we cannot resolve a dispute using our complaint handling procedure, we will:

(a). let you know that we cannot settle the dispute with you; and

(b). consider the need for Alternative Dispute Resolution and, if considered necessary, provide you with information about any alternative dispute resolution provider we deem appropriate to deal with your complaint.

4. If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms.

5. The laws of England and Wales will apply to these Terms.

asy.